Terms of service

Overview

Welcome to EarthWhisper. These Terms of Service apply to your use of our website and to any purchase you make from us. By visiting our website or placing an order, you agree to these terms.

EarthWhisper sells jewellery and related accessories through our online store. Our store is powered by Shopify.

Products

We make every effort to describe and display our products accurately. Please note that colours, textures and natural materials may vary slightly due to screen settings, lighting, and the natural variation of shells, pearls, stones and handmade details.

Product descriptions, prices and availability may change at any time without notice.

Orders

When you place an order, you are making an offer to purchase the selected item. We reserve the right to accept, decline or cancel an order if there is an error, stock issue, payment issue or suspected misuse of our website.

Please check your order details carefully before submitting your order. If you need to request a change or cancellation, contact us as soon as possible at zhaozhiqi33@gmail.com. We cannot guarantee changes once an order has been processed.

Prices And Payment

Prices are shown in GBP unless otherwise stated. Shipping charges, taxes or any applicable fees will be shown at checkout where applicable.

Payment must be completed before an order is processed.

Shipping

Shipping times shown on our website are estimates only. We are not responsible for delays caused by postal services, couriers, customs, incorrect addresses or events outside our control.

Please see our Shipping Policy for more information.

Returns And Refunds

Returns are handled according to our Refund Policy. Please review the Refund Policy before making a purchase.

Jewellery Care And Use

Our jewellery should be handled with care. Avoid contact with water, perfume, lotions, chemicals and prolonged moisture unless otherwise stated. Keep jewellery away from young children and pets.

Our products are sold as decorative jewellery and personal accessories. Any references to calm, intention, ritual, energy or self-connection are symbolic and lifestyle-based. They are not medical claims and should not be treated as health advice.

Intellectual Property

All content on this website, including text, images, logos, product names, designs and branding, belongs to EarthWhisper or its content providers and may not be copied, reproduced or used without permission.

Limitation Of Liability

To the fullest extent permitted by law, EarthWhisper is not liable for indirect, incidental or consequential losses arising from your use of our website or products. Nothing in these terms limits any rights you may have under applicable consumer law.

Privacy

Your personal information is handled according to our Privacy Policy.

Governing Law

These terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your location provide otherwise.

Contact

If you have any questions about these terms, please contact us at zhaozhiqi33@gmail.com.