Shipping Policy

Shipping & Delivery

We currently ship from our fulfillment centre and offer worldwide shipping.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with your order details once your order is placed.

Shipping Time

Standard Shipping (UK): 7–14 business days
International Shipping: 10–20 business days

Please note that delivery times are estimates and may be affected by customs processing, peak seasons, or other factors beyond our control.

Shipping Costs

UK Standard Shipping: £3.99 flat rate
Free Shipping: On orders over £30 (UK only)
International Shipping: Calculated at checkout

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer. We are not responsible for delays caused by customs.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date at zhaozhiqi33@gmail.com and we will assist you promptly.

Holiday & Peak Season

During promotional periods or holidays, processing and shipping times may be extended. We appreciate your patience and understanding.

If you have any questions, feel free to reach out to us at zhaozhiqi33@gmail.com.